KNOW WHAT YOUR CARE INCLUDES
Clear benefits.
A clearer commitment.
Understand the weight-care plans and adult urgent-care benefits before choosing your next step.
Private preview of adopted practice policies. Final enrollment agreements and working billing processes still need verification.
STANDALONE WEIGHT CARE
Monthly payments.
A choice of commitment.
Default: $79/month month-to-month. Optional initial commitments: three months at $75 per paid month, six months at $71, or twelve months at $67. The first care month is waived once per patient on all plans. Initial care totals are $0 for the first month on month-to-month, $150 over three months, $355 over six months or $737 over twelve months. All are billed monthly; longer commitments require explicit opt-in.
When does my free care month start?
At clinical acceptance, once your care plan is documented and delivered—not simply when you register. Your first installment at your chosen plan rate is due on the next monthly anniversary. The introductory waiver is available once per patient, including across re-enrollment.
What is included, and what costs extra?
Clinical evaluation, prescribing when appropriate, necessary follow-up and clinician-requested necessary live assessments are within the care scope. Intensive coaching is not included. Medication, any shipping and laboratory test costs are separate. Standalone weight care does not provide lab ordering or laboratory follow-through; your PCP or an appropriate local clinician handles any needed testing. HJME primary care is an optional alternative, not a required upgrade.
What happens after an initial commitment?
After an initial three-, six- or twelve-month commitment, continuous membership retains the earned $75, $71 or $67 monthly rate without a new fixed commitment. A cancellation request received before the next scheduled charge should prevent the next renewal charge, even if staff process it later. Confirm the actual cancellation route and covered-through date before enrolling.
How does month-to-month cancellation work?
Request cancellation before the next scheduled charge to end at the current covered-period end without the next renewal charge. A request received on time should be honored even if processed later; no routine prorated refund applies to voluntary cancellation. Confirm the actual cancellation route before enrollment.
What if I leave during the initial commitment?
You may request cancellation during the initial term. Voluntary early departure leaves the remaining installments scheduled monthly, with no accelerated lump sum, and stops renewal at term end. Clinical disqualification, HJME ending care, or inability to deliver promised care releases future care installments.
Are care fees refundable?
Under the adopted practice policy, paid monthly care fees are nonrefundable once care starts. Incorrect, duplicate or unauthorized charges and legally required remedies remain separate. Medication and shipping remedies depend on fulfillment. Final patient agreements and billing implementation still need verification.
Do I need standalone weight care if I join adult primary care?
The $109/month adult primary-care membership already includes ongoing medical weight-loss evaluation, prescribing and necessary monitoring. Do not add any standalone weight-care fee for that included benefit. Medication costs remain separate.
ADULT PRIMARY-CARE MEMBERSHIP
Two included urgent-care visits.
Follow-up that stays connected.
Your adult membership includes two appointment-based virtual urgent-care visits per calendar month, Monday–Friday, 10 a.m.–5 p.m. Central. Visits depend on available appointments; immediate or same-day access is not guaranteed.
Do follow-ups use my two included visits?
Clinician-requested follow-ups for the same acute episode do not use the allowance. The default benefit-counting window is 14 calendar days, with the initial visit as day one; a clinician can document an extension for an unresolved episode. An unrelated problem or recurrence after documented resolution starts a new episode. This counting rule does not determine when you clinically need follow-up.
What if I need another urgent-care visit?
After your two included counted visits, an additional counted adult urgent-care appointment is $89. Covered clinician-requested same-episode follow-ups are included in that fee. Payment is collected at booking only after confirming that an additional-visit charge applies.
What if I cancel a prepaid $89 appointment?
Cancel at least two hours before the scheduled start, including exactly two hours before, for a full $89 refund without a processing deduction. For cancellation less than two hours before or a no-show, the adopted fee is $50: retain $50 from the prepaid $89 and refund $39. The $50 is not an extra charge on top of $89.
What if I miss an included appointment?
An included adult urgent-care appointment canceled less than two hours before its scheduled start, or missed as a no-show, carries one $50 fee. The missed appointment does not use your included monthly allowance. These appointment policies do not automatically apply to routine primary care, children, standalone weight care or covered follow-ups.
No-show grace definitions, clinic or technology failures, exceptions, refund turnaround and live billing behavior still need confirmation.
BEFORE ENROLLMENT
A few details to confirm.
Child membership is $59/month; eligible ages and child-specific benefits need confirmation. Primary care provides lab ordering and follow-through, but actual test charges need confirmation. Primary-care membership renewal and cancellation terms are separate from the standalone weight-care commitment described above.
Urgent care does not provide lab ordering or laboratory follow-through. When testing is needed outside its scope, your PCP or an appropriate local clinician handles it.
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