Cold, flu & allergies
Cold and flu symptoms, cough, sore throat and seasonal allergies.
HJ CARENOW · VIRTUAL URGENT CARE
A concern today.
A clear next step.
Care for common, non-emergency illnesses and concerns, from home.
$89per self-pay visit
insurance rates may vary
Start urgent-care screeninginsurance rates may vary
Opens HJCareNow. Screening helps determine the next step; a visit or prescription is not guaranteed.
Virtual urgent care is not emergency care.
For a medical emergency, call 911.
WHAT YOU CAN DISCUSS
Everyday concerns.
Thoughtful care.
A clinician decides whether treatment online is appropriate or an in-person exam or testing is needed.
Skin concerns
Rashes, acne, cold sores and other concerns that may be assessed by video.
Other common needs
Uncomplicated urinary symptoms in adult women and questions about certain medication refills.
HOW IT WORKS
Know what happens next.
- 01
Start screening
Use the HJCareNow screening flow to check location and service fit.
- 02
Share your concern
Continue through the practice’s intake and clinical assessment process.
- 03
Understand your plan
Discuss treatment, follow-up or another level of care when needed.
ALREADY AN ADULT PRIMARY-CARE MEMBER?
Check your included urgent visits.
Two appointment-based virtual urgent-care visits per calendar month, Monday–Friday, 10 a.m.–5 p.m. Central, subject to availability. Additional counted visits are $89. Covered clinician-requested same-episode follow-ups do not use your allowance.
BEFORE YOUR VISIT
Costs & care limits.
What costs extra?
Medication, outside testing and in-person services may cost extra. Urgent care does not provide lab ordering or laboratory follow-through; your PCP or an appropriate local clinician handles needed testing.
Can I get a prescription or refill?
A clinician can review certain medication requests. Prescribing depends on your history, the medication and clinical assessment; a request does not guarantee a prescription.
Is urgent care the same as ongoing primary care?
No. Urgent care addresses a specific concern. Primary care supports a continuing relationship, prevention and ongoing management. Explore primary-care membership.